Frequently asked questions
We offer 30 Day Free Returns to all brand new JS Surfboards purchased online, although it does not include any discounted, ex-team, ex-demo or factory seconds boards.
Sorry, we don’t sell directly to the public from the factory.
To find a store near you stocking TRAKTOR boards click here.
Currently production time is about 4 - 6 weeks for a standard PU board depending on the workload at the factory. HYFI/EPS (Epoxy boards) tend to take a bit longer, around 12-14 weeks currently.
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As a model is developed it is almost always based on specs from team testing. As a result, the team guys will be riding one of the same sizes available in the model plan. You can see this model plan on each board page along with details on which team rider is riding what under it.
Selecting the correct board size depends on a range of different variables. It's best to talk with a Traktor dealer about your personal preferences and situation (see WHERE TO BUY for store locations).
Be careful with your HYFI, both in and out of the water! Although they're much stronger and more durable than normal PU surfboards, they're not indestructible.Don't leave it in the sun. No surfboard deals well with a lot of excess heat.Ensure any minor dings are fixed with epoxy resin.
If you can tick these few simple boxes then there's a great chance your HYFI will be your best friend for a long, long time. Enjoy!
Throughout the development of HYFI, during which the team tried dozens of prototypes in a range of different models, they found their boards worked best in standard dimensions. While the EPS core and epoxy elements of the construction do add a small degree of extra flotation, testers like Dusty Payne (see his clip for more info) felt it was only just enough to notice a slight increase in buoyancy and ease of paddling, but not enough to warrant making any changes to dimensions or overall volume.
It's also worth noting that the rails in the HYFI range are slightly lowered compared to the standard PU models, which serves to make it even easier for you to ride your normal dimensions in the new tech.
For a list of global core stores check out our stockists below:
We've been working hard to bring out a range of models in HYFI as stock, which are now available both in core stores and online. Along with these current favourites that you'll find in stores, the rest of our range from the Summer Series, X Series and Performer Series can also be perfected at your specification in the new tech, via HYFI custom order. Also available both in core stores and online via any model page.